Thank you for applying for a credit account with Camden Hire Pty Ltd.
This online application service has been provided so we can process your application as quickly as possible.
To complete your application, we will ask for the following information to be provided:
Please note, Trade References will not be accepted from larger organisations such as Bunnings and Reece Plumbing.
If you require any assistance with your application, please contact our accounts department on 02 4647 6666
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
CreditorWatch Privacy Officer
GPO Box 4029 Sydney NSW 2001
1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
The information Camden Hire collects about you
Camden Hire collects and retains personal information including your name, address, telephone number, credit card details, email address, age, gender, and occupation. Sometimes we may take a video or a photographic image of you. We are committed to keeping your information safe. We use appropriate security measures and technology to protect your personal information.
The use of your information
We use your information in providing products and services, processing your payment, and security. You are not obliged to give us your personal information. However without this information we may not be able to provide you with the full range of our services, or we may not be able to provide you with a full range of payment options.
To help us provide services to you, we may need to furnish your personal information to other organisations (such as credit reference companies). If we need to furnish another organisation with access to your personal information, we require that organisation to keep the personal information secure, and to use it only for the appropriate purpose. We will not sell or trade your information to another organisation without your consent.
Access & Correction
To help us keep your personal information up to date, please let us know of any changes to your personal details. If you wish to access the personal information we hold about you, please contact Camden Hire’s privacy officer.
Camden Hire aims to provide you with a full range of its products, services, and options. From time to time Camden Hire may notify you about additional products or services. You may ask us not to receive information on these additional products and services by contacting Camden Hire’s privacy officer.
Cookies and Related Technologies
This website uses third parties (such as AdRoll) that may place cookies on users’ web browsers for targeted advertising purposes as well as for the purposes of reporting and analytics. Cookies are text files that are placed on your device. These third parties may collect data such as IP addresses, cookie identifiers and website activity to target advertising on other sites based on the users’ online activity.
You may choose to opt out of targeted advertising by following the instructions on the Office of the Australian Information Commissioner website https://www.oaic.gov.au/individuals/privacy-fact-sheets/general/privacy-fact-sheet-4-online-behavioural-advertising-know-your-options
Camden Hire Pty Ltd
(ABN 61 351 659 098)
Your privacy is important to us
Collecting and keeping your information safe
Sharing your information
Camden Hire takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, and up to date. To a large extent the accuracy of that information depends on the information you provide. To help us keep your personal information up to date, please let us know of any changes to your personal details.
Camden Hire aims to provide you with a full range of its services, products and options. From time to time Camden Hire may notify you about additional products or services. You may ask us not to receive information on these additional products and services by contacting Camden Hire’s privacy officer.
Our conduct under this policy is governed by the following principles.
• Requests for access are treated seriously.
• Requests will be dealt with promptly, and confidentially.
• Your request to access your personal information will neither affect your existing obligations nor any arrangements between you and Camden Hire.
You can access your personal information
Camden Hire will provide access by allowing you to inspect, take notes of, and receive copies or print-outs of the personal information which Camden Hire holds about you.
If you wish to access the personal information we hold about you, please contact Camden Hire’s privacy officer at 14 Exchange Parade Narellan 2567.
To obtain access you must provide proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals, and that the privacy of others is not undermined.
Camden Hire reserves the right to charge you a fee for searching for, and providing access to, your information.
When will access be denied?
Access will be denied if:
• the request does not relate to the personal information of the person making the request;
• providing access would pose a serious and imminent threat to the life or health of a person;
• providing access would create an unreasonable impact on the privacy of others;
• the request is frivolous and vexatious;
• the request relates to existing or anticipated legal proceedings;
• providing access would prejudice negotiations with the individual making the request;
• access would be unlawful;
• denial of access is authorised or required by law;
• access would prejudice law enforcement activities;
• access discloses a commercially sensitive decision-making process or information; or
• the refusal is justified by the National Privacy Principles.
Where possible, Camden Hire will favour providing access. Camden Hire may do so by providing access to the appropriate parts of the record, or by using an appropriate intermediary.
A dispute about the right, or forms, of access will be dealt with in accordance with Camden Hire’s grievance policy.
We will take all reasonable steps to provide access within 30 days of your request. If the request is not complicated, or does not require access to a large amount of information, we will try to provide the information within 14 days.
How we handle privacy complaints
Camden Hire understands the importance of privacy to Camden Hire, its customers and other stakeholders. Camden Hire is committed to protecting the privacy of the personal information that we hold. This is part of Camden Hire’s:
1. legal obligations under Privacy Act 1988 (Cwlth);
2. ethical and business obligations; and
3. service to you.
Camden Hire places a high priority on effectively dealing with complaints about privacy.
Camden Hire’s conduct under its privacy complaints policy is governed by the following principles.
• Complaints are treated seriously.
• Complaints will be dealt with promptly, and confidentially.
• A privacy complaint will neither affect your existing obligations nor any commercial arrangements between you and Camden Hire.
Who may complain under this policy?
If you have provided Camden Hire with personal information, then you are entitled to:
1. make a complaint;
2. have your complaint investigated; and
3. have your complaint dealt with under Camden Hire’s privacy complaints policy.
What is a privacy complaint?
A privacy complaint relates to a concern or dispute you have with our privacy practices as it relates to your personal information. This could include matters such as:
1. how your personal information is collected;
2. how your personal information is stored;
3. how your personal information is used or disclosed; and
4. how access is provided.
What do I do if I have a complaint about privacy practices?
If possible Camden Hire resolves grievances at the local level. If you have a complaint about Camden Hire’s privacy practices, please contact Camden Hire’s privacy officer.
All complaints will be logged on Camden Hire’s database/complaints register.
You may complain orally or in writing. Usually Camden Hire’s privacy officer is the appropriate person to discuss or resolve your complaint. If your privacy complaint is not resolved, the matter will then be referred to the next level of management.
Camden Hire’s grievance policy seeks to achieve an effective resolution of your complaint within a reasonable time.
After your complaint has been made, the following steps may occur.
1. Request further information
Camden Hire may request further information from you. You should be prepared to give as much details as possible, including details of any relevant dates and documentation. This will enable Camden Hire to investigate your complaint, and determine an appropriate and useful solution. All details provided will be kept confidential.
2. Discuss options
Camden Hire will discuss options for resolution. If you have suggestions about how the matter might be resolved, you should discuss these with Camden Hire. Camden Hire may suggest different solutions, or may offer examples of how the personal information can be revised or stored in a different manner.
Your complaint may be investigated. Camden Hire will try to do so within 72 hours, or as quickly as possible. Sometimes Camden Hire may need to contact other parties as part of its investigation.
4. Discussion with any other parties
If your complaint deals with the conduct of an employee, Camden Hire will discuss the matter with the employee concerned, and seek the employee’s comments and input in the resolution of the complaint, and Camden Hire’s investigation.
5. Escalate internally
If your complaint can’t be resolved, it will be referred to the next appropriate level of management. Camden Hire will discuss this with you before the referral.
6. The complaint is resolved
If your complaint is found to be substantiated, Camden Hire will inform you of the reason for the decision. Camden Hire will then take appropriate steps to resolve the complaint, and prevent the problem from recurring.
7. If your complaint is not substantiated, or cannot be resolved to your reasonable satisfaction, but Camden Hire’s policy has been followed, the decision of Camden Hire’s management will be final. Camden Hire will discuss with you the reason for Camden Hire’s decision.
8. If there is still disagreement, your complaint will be dealt with by a mutually agreed independent intermediary.
9. If after all of the above steps have been followed your complaint is unresolved, you may refer your complaint formally to the Federal Office of the Privacy Commissioner.
Camden Hire will keep a record of your complaint and the outcome.
Camden Hire will not reply to anonymous complaints. Anonymous complaints cannot be investigated properly or followed up.
If an anonymous complaint is received, Camden Hire will consider the complaint, and attempt to resolve the issues appropriately. For example, Camden Hire may conduct further training of its staff, officers, or associates.
If you would like further information on Camden Hire’s policies, please contact Camden Hire’s privacy officer at 14 Exchange Parade Narellan 2567 or 46476666.